Are any of your products or ingredients tested on animals?
NEVER! Animals are for kissing and cuddling, not testing on.
Are your eyeshadows vegan?
Most are! Just look for this symbol:
I bought several jars of loose eyeshadow, and some jars appear more/less full than others. Why?
Loose eyeshadows are packed by weight, not volume. Some ingredients settle more than others, which gives the appearance of being less full. But rest assured that each jar contains the net weight listed on each product, usually a bit more “just in case!”
My pressed eyeshadow has a flat smudge on top. What is it?
When our lab was filling the pans, they accidentally overfilled them too high. So when the pans were stacked for delivery, the excess powder got pushed down. Don’t be mad! It just means you got more eyeshadow for your buck. Just kidding, it is probably only like .000001 gram more… but still! :-)
When I try to check out, my cart freezes. Help!
Apparently this seems to be happening with older browsers. Update your browser, or try using Firefox or Safari. That’ll fix it in a snap!
Do you offer a pro discount for makeup artists?
At this time, we do not.
Will you be selling the ginormous 12-pan palettes that were used in the Hello Kitty show?
The mega palettes were made in very limited quantities specifically for that event. Occasionally we will make small runs to sell at special events such as IMATS, but we currently do not mass produce a high enough quantity to sell them online.
I’ve seen other companies sell loose eyeshadows that they say are pure, undiluted pigments with no additives. Why do yours have extra ingredients in them?
While the idea of pure pigments does sound glamorous, the truth is that pure pigments don’t make an eyeshadow. In order to create eyeshadow that really lasts, pigments must be formulated with other ingredients that give them adhesive properties for longer lasting wear. These ingredients are not fillers intended to “water down” or “cheapen” the product—in fact, the adhesive ingredients are more costly than the pigments themselves!
How much is shipping?
We offer the same $6 flat rate shipping cost anywhere in the U.S., whether you buy 1 item or 100!
International shipping rates are based on the following scale:
Orders under $20 ship for $10
Orders up to $40 ship for $14
Orders up to $60 ship for $16
Orders up to $75 ship for $18
Shipping is FREE on orders over $100 regardless of where you live!
Do you ship to my country?
I ship everywhere in the world!
When can I expect my order?
All orders are shipped within 1-3 business days. Domestic shipping within the U.S. usually takes 3-10 business days. International shipping times may vary between 2-6 weeks.
What is your return policy?
Happiness guaranteed! Return policy here.
I want to carry Sugarpill in my store. Do you sell wholesale?
Yes. E-mail us! firstname.lastname@example.org. Physical stores or established online retail sites only please!